Posts Tagged ‘virtual greeter’

Choosing a Web Spokesperson- Should I use talent or shoot it myself?

Thursday, March 25th, 2010

Choosing a Web Spokesperson – Self, or Talent?

 If you’ve come to realize that a virtual greeter is one of the best ways to catch the attention of new visitors to your website and to keep them on your site longer, your next question is probably “Should I be my own video spokesperson or should I use talent?” There are good arguments either way, and you will need to weigh a variety of factors before making your decision.

 The benefits of doing the acting for your online video yourself is that no actor bring quite as much passion to your topic as you can. Even if you are a little nervous or rough, as long as your heartfelt enthusiasm comes through you may be perfectly capable of starring in your own online video. Confidence and the ability to articulate clearly can be gained through rehearsal and coaching.

 

This is particularly true in industries where the person involved is the brand; the focus then is on selling the individual, not merely a product or service.  Lawyers, doctors, dentists and various types of consultants may wish to act as their own web spokespeople simply because they need to create facial recognition to boost their brand and create that all important emotional connection with their patients or clients.

 

For others, a virtual greeter played by a seasoned actor may be the best option. If you simply need a website spokesperson to walk your visitors through your website, you may want a professional at the helm who can both keep their attention and smoothly explain the benefits of your product or service. The ability to deliver a confident, clear call to action should be paramount.

 

Choosing an actor to serve as your web spokesperson will require a little thought. You will want to consider your target demographic, including age, gender and level of education, and find an actor that can speak to them with authority. Above all, you want an actor who will inspire trust in your audience, convincing them that your site has the answers they need.

 

Incorporating an online video in your website means figuring out what your visitors need to hear, and delivering the script in a confident manner that neither condescends nor comes across as too casual. Your web spokesperson should be able to connect with the audience and capture their attention in order to relay your message for higher conversions and a lower bounce rate.

 

If you are having trouble deciding whether to cast yourself in your online video or to use an actor as your virtual greeter, visit www.ispeakvideo.com. We provide everything you need to create the perfect video, including scriptwriting, professional actors spanning all demographics, and the ability to produce a polished final product that increases the value of your site.

What is a Video Exit Pop?

Monday, February 15th, 2010

 

  A video exit pop also known as a video boomerang is a tool which can be used to significantly decrease abandonment rates and recapture a potential customer’s interest. When a visitor begins to exit a website, a video exit pop can appear and convince them not to leave. The exit pop can be strategically placed and provide some sort of incentive for the visitor to remain, complete an action, or make a purchase. The sequence of events involved in using a virtual web spokesperson to recapture the visitor’s attention generally goes as follows:

 

Ÿ  Visitor begins to leave website

Ÿ  Video exit pop appears and urges visitor not to leave

Ÿ  Virtual spokesperson offers visitor incentive to stay, such as a special discount or coupon code

Ÿ  On acceptance, visitor is taken smoothly to the next step

 

Video boomerangs/Video Exit Pops can be invaluable for decreasing abandonment rates at checkout. Shopping cart abandonment is one of the most severe issues for many online retailers, and video pop ups provide that extra bit of reassurance many consumers need. The virtual spokesperson can prompt the would be customer to resume the checkout process by offering guidance and a special reason for continuing. This one on one engagement can provide reassurance that the customer is making a positive choice by completing the checkout.

 

Video pop ups can be placed strategically at high abandonment points on your website, and cued to appear as soon as the visitor makes a decisive move to exit the site. This can vary depending on how your checkout and shopping cart is set up. Generally the best time for a virtual spokesperson to appear would be when the visitor or customer begins to exit the site at one of these crucial moments:

 

Ÿ  After adding something to their shopping cart

Ÿ  After their shopping cart has been edited

Ÿ  After viewing their total once shipping is added

Ÿ  After being asked for their personal information

 

The video pop up can offer a reason for the consumer to complete the transaction, such as a discount, free or expedited shipping, or even a chance to save their shopping cart by registering on your site (which at least secures you a solid lead with hope for a successfully completed purchase at a later time).

 

The main difference between video pop ups and regular text pop ups is that the latter can’t convey the urgency and excitement that a video spokesperson can. Your handpicked actor can literally say ‘Wait – don’t leave!’ and nudge those customers who are on the brink of a purchase to take that final step. For more information on virtual spokespeople and how you can use video boomerangs to decrease abandonment rates, visit us at www.ispeakvideo.com.